“An unexpected error occurred” is a message you may see on Instagram if there is a problem with the app or the server.
A large number of people have reported the same issue, namely that Instagram has displayed an unexpected error. They have provided screenshots as evidence, which I will link at the end of this post, along with some threads discussing this issue.
How I Fixed This, Quick Summary
If you’ve encountered the frustrating “An unexpected error occurred” message on Instagram, fear not—I’ve been there too, and I’ve got some steps that might just do the trick for you.
Possible Reasons in My Experience:
- I often found that glitches in the Instagram app or issues with my internet connection triggered this error.
- There were instances when this message hinted at a potential ban, adding a sense of urgency.
What Worked for Me and What I Recommend:
1. Clear App Cache:
- When I faced this issue, the first thing I did was clear the cached data on the Instagram app. Open Instagram, go to settings, find “Storage” or “App Info,” and clear that cache.
2. Reinstall Instagram:
- If clearing the cache didn’t cut it, uninstall the app, restart your device, and then reinstall Instagram from the app store. Just remember your password.
Alternative Fix Based on My Experience:
- I stumbled upon an interesting fix: reporting the error directly to Instagram. Some Redditors suggested this method, claiming Instagram might provide a more personalized solution.
User Experiences I Came Across:
- While browsing through Reddit threads, I found users with varied solutions. Some got rid of the error by toggling airplane mode or switching their internet provider. Turns out, Instagram glitches can be temporary.
Conclusion and My Suggestion:
- Dealing with the “An unexpected error occurred” message can be tricky, but don’t panic. Try the steps I’ve recommended, and if the issue persists, don’t hesitate to contact Instagram support. Remember, glitches happen, and sometimes, the problem sorts itself out with time or a simple restart.
Why does Instagram say an unexpected error occurred?
Here are some possible reasons why you might see this message:
- There is a problem with the Instagram app.
- There is a problem with your internet connection.
- There is a server outage.
- You have been banned from Instagram.
How To Fix An Unexpected Error Occurred Instagram
If you are sure there is no problem with your internet connection or device, you are not banned from Instagram. The most likely cause of the error is a problem with the Instagram app. In this case, you can try the following steps to fix the problem:
Fix 1: Clear the Hidden Cache of the App
The first and most basic thing is to clear all the cached data of the Instagram app. How can you do it? Instagram accumulates a lot of cached data over time. Let’s briefly discuss what Instagram cache is and how it impacts device performance. But don’t worry; clearing Instagram cache data won’t delete any of your data or content.
The Instagram cache is a collection of files stored on your device to improve the app’s performance. These files include profile pictures, messages, past chats, your own profile, and some of your posts. Even the posts and feeds from the last time you opened the Instagram app will load, even when you’re not connected to the internet. This happens because the app stores cached data.
- Open Instagram: Launch the Instagram app on your device.
- Access Settings: Go to your Instagram settings. The process may vary slightly depending on your device and operating system.
- Find Storage or App Info: Look for options like “Storage,” “App Info,” or “Data Usage.” On some devices, you might need to tap on “Apps” first to locate Instagram.
- Clear Cache: Within the Instagram app settings, you should see an option to “Clear Cache” or “Clear Data.” Select this option.
- Confirm: A confirmation prompt will appear. Confirm that you want to clear the cache.
Fix 2: Reinstall Instagram
At this point, when you have successfully cleared all the cash data or all the data, you must know that you must have your password and your mind because most people forget their password, and here is how you can reset it.
But firstly, you have to uninstall the Instagram app from your phone, restart your phone once, and then go to the Play Store or download the Instagram APK install it, and log back in, and this might solve all your unexpected issues.
To uninstall and then reinstall Instagram on your mobile device, follow these general steps:
For iOS (iPhone/iPad):
- Find the Instagram App: Locate the Instagram app icon on your home screen or in your app library.
- Uninstall the App: Press and hold the Instagram app icon until it starts to shake, and an “X” appears in the corner of the app icon.
- Delete Instagram: Tap the “X” on the Instagram app icon. A confirmation message will appear; select “Delete.”
- Reinstall Instagram:
- Open the App Store on your device.
- Search for “Instagram” in the search bar.
- Find the official Instagram app ios and tap the “Download” or “Get” button.
- Follow the on-screen instructions to install the app.
For Android:
- Find the Instagram App: Locate the Instagram app icon on your home screen or in your app drawer.
- Uninstall the App: Tap and hold the Instagram app icon, then drag it to the “Uninstall” or “Remove” option at the top or bottom of the screen. Alternatively, you can go to your device’s Settings > Apps (or Application Manager) > Instagram, then select “Uninstall.”
- Reinstall Instagram:
- Open the Google Play Store on your device.
- Search for “Instagram” in the search bar.
- Find the official Instagram app and tap the “Install” button.
- Follow the on-screen instructions to install the app.
After reinstalling Instagram, you can log in with your existing account credentials, and your account information and data will still be intact because they are associated with your Instagram account, not the app itself.
Alternative Fix For Instagram Unexpected Problem
Alternatively, you can report this error to Instagram itself, and Instagram should automatically fix it. I was reading some threads on Reddit about the same topic, and people were actually complaining that Instagram displayed a screen with an ‘unexpected error occurred’ message when they were making payments or logging into their accounts.
My Experience and Support Forums
Some users suggested an interesting approach: reporting the issue directly to Instagram. They may provide you with a relevant answer explaining why it’s happening and how you can fix it. This approach is often more effective than other methods because Instagram may send you a customized tutorial.
For some people, the issue is resolved by simply toggling airplane mode on and off or switching their internet service provider. Instagram can have occasional glitches, so worrying too much is unnecessary. The problem is often resolved within 2 to 3 days or even after a single restart.
If you have tried all of these steps and are still having problems, you can contact Instagram support for help.
It’s possible that you may encounter an “expected error” message while using Instagram, especially when making payments, logging in, posting, or visiting old posts.
So, this is how you can fix all of those issues. It is related to payment or the Instagram login page or even if your account gets deleted and you are saying an expected error on the app of Instagram.
Conclusion
The message “An unexpected error occurred” may appear on Instagram for a variety of reasons, such as a problem with the app, your internet connection, or the server. You can try restarting your phone, logging out and back in, or clearing the cache and data for the app. If the problem persists, you can contact Instagram support.
I hope you found the article helpful. If you definitely do, let us know the common section. If you have any related questions to today’s article topic, mention we will make a dedicated guide on guidinginsta.com.