Instagram DM Issues? 8 Solutions for All problems

I think you’re tired, right? There’s a problem with Instagram where chats or the Insta DMs are not showing up, this question was originally asked by: Kuber Jay, He asked us: What are the best ways to troubleshoot Instagram DM problems? It is not working, or updating, I tried everything, but it’s not showing and opening.

This is the ULTIMATE Blog to fix it.

Quickest Way To Fix It

If you’re facing issues with your Instagram DMs not showing up, or you can’t see your DMs at all, there is a simple solution that you can try. Here are the steps to follow:

Method 1

  1. Direct message five people to whom you have never sent a message before on Instagram.
  2. Close the app.
  3. Open the app and direct message a friend.
  4. Close the app again and reload it.

Method 2

Open the DMs section now toggle the airplane mode, then refresh the page. This time new messages that were not showing up will be loaded.

instagram messages not showing up while refreshing screenshot

These steps should help to refresh your Instagram DMs and fix any issues you are facing. Give it a try and let me know if it worked for you!

Method 3

clear the cache of Instagram

Log out from the app and clear all the cached data, firstly from within the app and then from settings. At last, uninstall or delete the app, and reinstall it. This will clear up all the unnecessary data along with tantrums of chats not loading.

How to Fix Instagram DMs, Messages, or Direct Messages No Showing Up With This

Fix 1: Check your internet connection

Make sure you have a strong and stable internet connection. You can try restarting your Wi-Fi router or modem, or switching to a different network.

Fix 2: Restart the Instagram app

reboot image

Sometimes, a simple restart can fix minor glitches with the app.

Fix 3: Clear the Instagram app cache

All the steps to Clear Instagram Cache on any Android device

This will remove temporary files that may be causing problems with the app. To clear the Instagram app cache on Android, go to Settings > Apps & notifications > Instagram > Storage & cache > Clear cache. To clear the Instagram app cache on iOS, go to Settings > General > iPhone Storage > Instagram > Offload App. Then, reinstall the app.

Fix 4: Update the Instagram app

google play instagram app update available

Make sure you have the latest version of the Instagram app installed. You can check for updates in the App Store or Google Play Store.

Fix 5: Log out and log back in to Instagram

This can help to refresh the app and fix any problems with your login.

Fix 6: Check your Instagram privacy settings

Make sure that your DMs are set to receive messages from everyone. To do this, go to your profile > Settings > Privacy > Messages > Controls.

Fix 7: Report the problem to Instagram

If you’ve tried all of the above and your DMs are still not showing up, you can report the problem to Instagram. To do this, go to your profile > Settings > Help > Report a Problem.

Fix 8: Check for Instagram Outages

Sometimes, Instagram may have server issues. You can check Instagram’s official social media accounts or websites for updates on any ongoing outages or technical problems.

Fix 9: Check Message Requests

Sometimes, messages from users who aren’t following you are categorized as message requests. Check your message requests to see if any messages are there.

Fix 10: Check Filters and Archived Messages

Instagram allows you to filter messages. Make sure you haven’t set up any filters that are preventing certain messages from showing up. Additionally, check your archived messages.

Ultimate Fix for Instagram Chats and DMs Not Working

These fixes can be applied on Instagram direct messages not showing up or related to chats and texts on Insta.

Here’s the best solution for to Fix Direct Messages not showing up, or Can’t see DMS on Instagram:

  • Direct message 5 people you have never sent a message to.
  • Close the app.
  • Open the app and direct message a friend.
  • Close the app and reload it.

My Personal Experience With It

instagram screenshot of one que message

In my personal opinion, whenever you are trying to send someone a text message, or you enter the chat section, you may notice that there are no messages. However, if you keep refreshing the chat, you will see that your messages are loading up. If the chat section does not refresh, what you can do is simply toggle on the airplane mode. Doing this can help fix the issue.


That is it for this blog post, today I tried to sum up all the fixes that you can do to fix the Instagram messages not showing, updating, opening, etc. Some people call it chats, Dms, text, messages, etc. But all of them boiled down to the DM.

It is applicable for all those things. I hope you find it helpful. If so, do let me know in the comments section.

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